If you have any inquiries or complaints about a trade, it is crucial to bring them to our attention within 7 days of the attempted trade. Our support team will not investigate trade issues reported after this period.

Steps to Submit a Complaint: 

1. Identify the Trade: Ensure you have all relevant details about the trade, including the date, time, and any other pertinent information.
    
2. Submit the Inquiry: Open a new ticket titled "Trade Complaint" to Trading Department and provide all necessary details in the corresponding ticket.
    
3. Investigation Process: If your inquiry is raised within the 7-day window, our team will prioritize the issue and share more information regarding the situation.

By adhering to this process, we can ensure timely and effective resolution of trade execution complaints.